Very important
If your country is not available for purchase, it is still possible to order, just not via the website, but by contacting us.
If you want to order, you can always contact me via Instagram or Snapchat and order, even if you don't want to buy in bulk but normally.
(only via contact if the purchase via website is not available in your country! for example like for Croatia or Turkey)
Shipping
Shipping varies by country and continent, and it varies by the shipping method we offer you that you choose:
Standard shipping - approx. 7-14 days
Premium shipping - approx. 5-9 days
Superfast shipping - approx. 3-5 days
If you want to see the exact shipping times and prices, check out with the product you want to buy and choose the shipping method for your country.
We are delighted that your first parcel has arrived and hope you enjoyed it.
As you have ordered several items, our processing team at the production facility sometimes packs them in separate parcels to maintain quality.
This is the reason why these items are sent to you in separate parcels with different deadlines.
Your other items are safely on their way to you!
ORDER
If you wish to place bulk orders far above 10 (for a specific product e.g. "MAX"), please contact me personally.
To offer you the best possible deal and to provide you with the fastest and safest shipping method.
You can always contact me on Instagram or Snapchat.
Yes, we offer order tracking to all our customers.
After your order has been received, a tracking number will be sent to you by email after a few days.
Click on the tracking number and you will automatically be redirected to our TRACK YOUR ORDER page.
Enter the tracking number in the box and check where your package is.
After you have purchased the product, you will receive an order confirmation.
In the order confirmation there is a field "View invoice" click on the field and the invoice / receipt will be displayed.
Others
We accept payment methods such as Visa, Mastercard, American Express and Apple Pay. We strive every day to provide our customers with an even better shopping experience, and to offer the convenience of even more payment methods.
We therefore ask for your understanding.
We are working on it :)
Our support team is available from Monday to Saturday. You can contact them via the "Contact" page.
The support team will help you within 24 hours.
You can also ask your questions via Snapchat or Instagram.